Thursday, July 28, 2005

Marketing: Customer Value

It's all about perception.
Customer values your product/services/brand with a simple equation:

Customer value = Perceived Quality - Perceived Cost

How to build perception?
How to build brand?

A product that has a unique selling proposition and strong reason to buy. Plus smart [unusual, out-of-the-box], consistent [with other marketing mix elements], integrated marketing communication.

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